This Privacy Policy explains how Josake Care Recruitment Agency collects, uses and protects personal information when you visit our website or contact us, in line with UK GDPR and the Data Protection Act 2018.
Who we are
Josake Care Recruitment Agency ("we", "us", "our") of 102–116 Windmill Road, Croydon, CR0 2XQ, United Kingdom is the data controller for the personal information described in this document. You can contact us at info@josakcareandrecruitment.co.uk or +44 7442 529153.
Information we collect
- Contact details you provide through our forms, such as your name, email address, telephone number and organisation
- The content of your enquiry or message
- Candidate application information, including your CV (see our Candidate Data Protection Notice)
- Employer staffing request information (see our Employer Data Protection Notice)
- Limited technical information needed to run and secure the website, such as IP address, used to prevent spam and abuse
How we use your information
- To respond to your enquiries and provide our recruitment services
- To match candidates with suitable roles and employers with suitable candidates
- To protect our website against spam, fraud and misuse
- To meet our legal and regulatory obligations
Our lawful bases
We process personal data on the basis of your consent (which you give when submitting a form), to take steps at your request before entering into a contract, for our legitimate interests in operating a recruitment business and securing our website, and where necessary to comply with legal obligations.
Sharing your information
We do not sell your personal data. We share information only where necessary: with prospective employers or candidates as part of the recruitment process (with your knowledge), with trusted service providers who host our website, store files and deliver email on our behalf under appropriate contracts, and where required by law.
How long we keep your information
We keep enquiries for up to 24 months after our last contact, and candidate records for as long as you remain registered with us and for a reasonable period afterwards, unless a longer period is required by law. You can ask us to delete your data at any time.
How we keep your data secure
We use appropriate technical and organisational measures to protect personal data, including encrypted connections (HTTPS), access controls that restrict submissions and CVs to authorised staff, and secure storage. No method of transmission over the internet is completely secure, but we take reasonable steps to protect your information.
Your rights
Under UK GDPR and the Data Protection Act 2018 you have the right to:
- be informed about how your personal data is used
- access the personal data we hold about you
- ask us to correct inaccurate or incomplete data
- ask us to erase your data in certain circumstances
- ask us to restrict or object to processing
- data portability, where applicable
- withdraw consent at any time, where we rely on consent
Complaints
If you are unhappy with how we have handled your personal data, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk or 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.